Privacy notice

Last updated 21 September 2026

This notice explains what happens to the details you give Glitterball Events when you enquire about our work, whether that is through this website, a Facebook or Instagram lead form, a phone call, WhatsApp or a direct message. We have kept it short and in plain English. If anything is unclear, ask us.

Who we are

Glitterball Events is an event styling and Christmas installation business based in Brentwood, Essex, working across Essex and London. For the purposes of UK data protection law we are the data controller of the information described here.

What we collect

When you enquire, we ask for the things we need to reply and to quote:

• Your name, telephone number and email address
• Your business name and the postcode of the premises, if you are enquiring for a business
• What you would like dressed, when you need it, a rough budget, your preferred theme, and anything else you choose to tell us about the job

If you enquire through a Facebook or Instagram lead form, Meta pre-fills your name, email and phone number from your profile. You can edit them before you send.

If you call or message us, we keep a note of what was discussed so that we can follow it up properly.

Why we use it, and on what basis

• To reply to your enquiry, arrange a design visit and send you a design and a price. This is a step you have asked us to take before entering into a contract, and it is also in our legitimate interest to respond to people who contact us.
• To deliver the work if you book us — installation dates, access, invoicing and removal. This is performance of our contract with you.
• To keep basic business records of enquiries and jobs, which is our legitimate interest in running the business and, for invoices, a legal obligation.

We do not use your details for marketing unless you have asked us to keep in touch, and you can change your mind at any time by telling us.

Who we share it with

• Meta Platforms Ireland Ltd (Facebook and Instagram), if you enquire through a lead form on those platforms. Meta stores the form submission and passes it to us. Meta’s own handling of your data is described in the Meta Privacy Policy.
• Service providers we use to run the business — for example the systems that deliver website enquiries to us by email, and accounting software for invoicing. They act on our instructions and cannot use your details for anything else.
• Suppliers and venues, only where it is necessary to deliver a job you have booked — for example telling a venue who will be arriving to install.

We do not transfer your details outside the UK except where a provider such as Meta does so under its own approved safeguards.

How long we keep it

• Enquiries that do not become a booking: up to 12 months, so that we can pick up the conversation if you come back to us, then deleted.
• Bookings: for as long as needed to deliver the job, plus 6 years for the invoice and contract records that tax law requires us to keep.

Cookies and advertising on this website

This website uses the Meta Pixel, a small piece of code from Facebook, to measure whether our advertising is working — for example, how many people who saw an advertisement went on to enquire. It sets cookies in your browser and sends Meta information about the pages you visit here. It does not tell us who you are. You can control this through your Facebook ad preferences and your browser’s cookie settings. We do not use any other tracking or analytics cookies.

Your rights

Under UK data protection law you can ask us to:

• tell you what details we hold about you, and give you a copy;
• correct anything that is wrong;
• delete your details, where we no longer have a reason to keep them;
• stop using your details for a particular purpose, or restrict how we use them;
• stop contacting you.

To do any of these, contact us using the details below. We will respond within one month. If you are not happy with how we have handled your details, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

How to contact us

Glitterball Events, Brentwood, Essex
Telephone or WhatsApp: 07976 738832
Or reply to any message you have received from us.

Changes to this notice

If we change how we use your details we will update this page and change the date at the top.